Frequently Asked Questions
Everything you need to know about your order and our gear.
How long does shipping take for personalized items?
Personalized items, such as boots with embroidery or printed jerseys, typically require an additional 3-5 working days for processing before they are dispatched via your chosen shipping method.
What is your return policy for faulty sports equipment?
We offer a 28-day return policy for most items. If you believe your equipment has a manufacturing fault, please contact our customer service team with photos of the defect to initiate an inspection and replacement process.
Do you offer international delivery?
Yes, we ship to over 200 countries worldwide. Shipping costs and delivery timeframes vary by location and will be calculated at the checkout based on the weight of your order.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are generally unable to cancel or modify an order once it has been confirmed. Please double-check your sizes and address before finishing your purchase.
How do I know if a product is authentic?
Pro:Direct Sport is an authorized retailer for all brands we carry, including Nike, adidas, and Puma. All products are 100% authentic and sourced directly from the manufacturers.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.